We hope you are satisfied with your purchase. However, if you are not completely satisfied with your merchandise, you can return it to us to receive a partial or full refund for the unwanted goods.
Submitting a Return
Due to high demand and varying stock levels, we are unable to offer exchanges at this time. Please refer to the RETURN POLICY above for unwanted items. Please start an entirely new order for any new/alternate items that you would like.
Defective/Wrong Item Received
ONLY "defective item" or a "wrong item received" is eligible to be exchanged for replacement. If you need to exchange a defective or wrong item received, please follow the same steps for returning an item in the RETURN POLICY above. Once we receive the returned package, we will inspect the item and review your order and form to confirm eligibility for exchange. If we confirm that item was defective or wrong item was sent, the replacement item will be shipped at our expense, and you will be emailed a tracking number for the new shipment. In addition, you will be reimbursed the shipping fee for the package you sent back to us. *Please note: we can only fully reimburse non-expedited shipping such as first class or ground. Please do not use any expedited shipping methods such as 2nd day air or 3 day shipping.
How do I return my items?
Return items can be shipped in their original shipping mailer. Please include print-out of completed RETURN FORM in your package.
Please ship all returns via to:
Be sure to obtain a tracking number for your package. We cannot be held responsible for your returned package unless you have obtained proof that it was delivered to us per tracking.
More questions? We can be reached via e-mail at:
When will I receive my refund?
Your refund will be initiated within a maximum timeframe of 10 working days after your returned item has been received by us. We typically refund the amount to the account used as your original payment method on your order. International returns and/or returns that have exceeded the timeframe to refund a credit card will be contacted for alternate refund method or possible replacement item.