Frequently Asked QuestionsHow can I find out about the status of my order?
Please be informed, orders may take up to 3 BUSINESS days to be processed.
The best way to find out about the status of your order is to log in to your customer account on our site. Your order status will say "PENDING" until your package ships. Once your package is shipped, the status will be changed to "Shipped," and you will be able to track your package. A second method is to check your email for shipment notification. Please be sure to check your spam or junk mailboxes for an email from email@example.com with subject: allinmerch.com Shipment Confirmation. For future, it will be helpful to add firstname.lastname@example.org to your contacts to insure proper receipt of the notification. If it is beyond 3 BUSINESS days, and you have not received a shipment confirmation, please contact customer service for details on your order. Customer service can be reached by email at email@example.com
What are your hours?
Purchases can be made online 24 hours a day, 7 days a week. Customer service hours are Monday through Friday from 8:00am - 4:30pm EST, with some holiday exceptions. Please do not contact us for order status if it is within 3 business days from when you placed your order. Your order is still being processed within that time and can only be attended to for size or address corrections. Please direct specific questions about the status of your order to Customer Service (and not our social media presence.) Customer service can be reached by email at firstname.lastname@example.org. Inquiries will be addressed in the order of which they are received.
Should I create an account on your site?
Yes! Account registration is simple and secure. We DO NOT sell your personal information or use it for anything other than fulfilling your order. You can easily log back in to check on the status of current orders, view order history, and update your contact information. This is particularly helpful if you are one of our much appreciated frequently returning customers.
My card was declined / I can't get my order to go through
It is important to enter your billing information exactly as it appears on your card statement, even if you have recently moved. It is possible that your funds will be placed on hold EVERY TIME you click "Place Your Order." The funds do not actually come out of your account and are not received by us until you have successfully completed an order. You will know when you have successfully completed an order when an Order Confirmation page, with order number, appears on your screen. If any funds do become placed on hold by your bank, they will be automatically returned to your account within 1-2 business days.
What does it mean when an item is a Pre-order?
Preorder items are sold prior to shipping date. A Shipping date will be stated when an item is up for sale.
How can I check the balance on my gift certificate?
It's simple. Just enter your gift certificate license key below and click "Check Balance." The balance amount will appear in red below where you entered the licence key.
How do I open a store with All In?
If you are interested in possibly opening a store, please email email@example.com
What are the dimensions of your apparel?
Below is the sizing of majority of our garments. There can be some different batches that may make a slight difference.
The measurements for T-shirts are given by Width, Length, and Sleeve Length in inches.
Small - 18" X 28" X 7.5"
Medium - 20" X 29" X 7.75"
Large - 22" X 30" X 8.25"
XL - 24" X 31" X 9"
2XL - 26" X 32" X 9.25"
3XL - 28" X 33" X 10"
The measurements for Sweatshirts are given by Width, Length, and Sleeve Length in inches.
Small - 20" X 26" X 33""
Medium - 22" X 27" X 34"
Large - 24" X 28" X 35"
XL - 26" X 29" X 36"
2XL - 28" X 30" X 37"
3XL - 29" X 32" X 38"
4XL - 32" X 33" X 39"
The measurements for Breakers are given by Neck Width, Chest, Back Length, Sleeve Length, and Cuff Width in inches.
Small - 7 1/4" X 47" X 28" X 35 1/2" X 1"
Medium - 7 3/4" X 50" X 28 1/2" X 36" X 1"
Large - 8 1/4" X 53" X 29" X 36 1/2" X 1"
XL - 8 3/4" X 56" X 29 1/2" X 37" X 1"
2XL - 9 1/4" X 60" X 30" X 37 1/2" X 1"
3XL - 9 3/4" X 64" X 30 1/2" X 38" X 1"
4XL - 10 1/4" X 68" X 31" X 38 1/2" X 1"