How can I find out about the status of my order?
Please be informed, orders may take up to 3 BUSINESS DAYS (Monday-Friday) to be processed.
The best way to find out about the status of your order is to check your email for shipment notification. Please be sure to check your spam or junk mailboxes for an email from info@allinmerch.com with subject: allinmerch.com Shipment Confirmation. For future, it will be helpful to add info@allinmerch.com to your contacts to insure proper receipt of the notification. A second method is to log in to your customer account on our site. Your order status will say "PENDING" until your package ships. Once your package is shipped, the status will be changed to "Shipped," and you will be able to track your package. If it is beyond 3 BUSINESS DAYS (Monday-Friday), and you have not received a shipment confirmation, please contact customer service for details on your order. Customer service can be reached by email at info@allinmerch.com

What are your hours?
Purchases can be made online 24 hours a day, 7 days a week. Customer service hours are Monday through Friday from 8:00am - 4:30pm EST, with some holiday exceptions. Please do not contact us for order status if it is within 3 business days from when you placed your order. Your order may still be being processed within that time and can only be attended to for size or address corrections. Please direct specific questions about the status of your order to Customer Service (and not our social media presence.) Customer service can be reached by email at info@allinmerch.com. Inquiries will be addressed in the order of which they are received.

Should I create an account on your site?
Yes! Account registration is simple and secure. We DO NOT sell your personal information or use it for anything other than fulfilling your order. You can easily log back in to check on the status of current orders, view order history, and update your contact information. This is particularly helpful if you are one of our much appreciated frequently returning customers.

What payment methods are accepted on your site?
At this time we accept payment by means of Visa, Master Card, Discover, American Express and Paypal. All payment transactions must be processed on our website. Your credit card information will not be accepted over a phone call to insure PCI compliance and maximum protection of your identity and card information.

My card was declined / I can't get my order to go through
It is important to enter your billing information exactly as it appears on your card statement, even if you have recently moved. It is possible that your funds will be placed on hold EVERY TIME you click "Place Your Order." The funds do not actually come out of your account and are not received by us until you have successfully completed an order. You will know when you have successfully completed an order when an Order Confirmation page, with order number, appears on your screen. If any funds do become placed on hold by your bank, they will be automatically returned to your account within 1-2 business days.

What does it mean when an item is a Pre-order?
Preorder items are sold prior to shipping date. A Shipping date will be stated when an item is up for sale.

How can I check the balance on my gift certificate?
It's simple. Just enter your gift certificate license key below and click "Check Balance." The balance amount will appear in red below where you entered the licence key.
Check Gift Certificate Balance:


Why should I sign up for your email list?
Signing up for our email list is the best way to stay up to date with our latest store launches, sales, and contests. It is free to sign up and you can remove yourself at any point just by clicking the “unsubscribe” button at the bottom of the emails we send.

How do I open a store with All In?
If you are interested in possibly opening a store, please email info@allinmerch.com

What are the dimensions of your apparel?
Below is the sizing of majority of our garments. All measurements listed reflects the width of the garment followed by the length in inches. Sizing can vary on occasion but these measurements are reliable and accurate for the most part.

T-Shirts:
The measurements for T-shirts are given by Width, Length, and Sleeve Length in inches.
Small - 18" X 28" X 7.5"
Medium - 20" X 29" X 7.75"
Large - 22" X 30" X 8.25"
XL - 24" X 31" X 9"
2XL - 26" X 32" X 9.25"
3XL - 28" X 33" X 10"

Sweatshirts:
The measurements for Sweatshirts are given by Width, Length, and Sleeve Length in inches.
Small - 20" X 26" X 33""
Medium - 22" X 27" X 34"
Large - 24" X 28" X 35"
XL - 26" X 29" X 36"
2XL - 28" X 30" X 37"
3XL - 29" X 32" X 38"
4XL - 32" X 33" X 39"

Breakers:
The measurements for Breakers are given by Neck Width, Chest, Back Length, Sleeve Length, and Cuff Width in inches.
Small - 7 1/4" X 47" X 28" X 35 1/2" X 1"
Medium - 7 3/4" X 50" X 28 1/2" X 36" X 1"
Large - 8 1/4" X 53" X 29" X 36 1/2" X 1"
XL - 8 3/4" X 56" X 29 1/2" X 37" X 1"
2XL - 9 1/4" X 60" X 30" X 37 1/2" X 1"
3XL - 9 3/4" X 64" X 30 1/2" X 38" X 1"
4XL - 10 1/4" X 68" X 31" X 38 1/2" X 1"

Sweatpants:
The measurements for Sweatpants are given by Waist Width x Inseam Length in inches.
Small - 28" x 31.75"
Medium - 29" x 32.25"
Large - 30" x 32.75"
XL - 31" x 33.25"
2XL - 32" x 33.75"
3XL - 33" x 34.25"